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CUSTOMER SUPPORT

  Configuring Microsoft Outlook

Outlook is Microsoft's premier email messaging and collaboration client. It is a stand-alone application that is integrated into Microsoft Office and is primarily designed for business users.

NOTE: These instructions pertain to configuring and using MS Outlook, not MS Outlook Express, which comes with Internet Explorer and Windows. For MS Outlook Express setup information,  select the MS Outlook Express option.

After you install Microsoft Outlook and get it running properly, you may want to set it up to work with the email service provided with your Cyberia Communications web hosting or business class email account(s).

Setting Up a New E-mail Account

To set up the account in Outlook, you will need some key information about your account. This information was provided to you in the original hosting account setup confirmation email that you received from Cyberia Communications, so you should locate that email and keep in handy. The information you will need includes: The name of the Incoming (POP3) and Outgoing Mail Servers (SMTP), and your account name. You will also need to decide on a "Reply To" email address, and know the current password for your hosting account.

Add a New Account

  1. Start Outlook, and on the Tools menu, click Accounts.

  2. In the Internet Accounts dialog box, click Add, and then click Mail. The Internet Connection Wizard will guide you through the account setup process.

  3. In the Your Name box type your Display Name, the name you would like to have appear on all mail messages you send, and then click Next.

  4. In the E-mail Address box, type the address that your Internet service provider (ISP) has provided you or the Reply To email address you wish to use. By default, this address is the Reply To address for all messages. Click Next.

Set Up Your Servers

Under E-mail Server Names, type the information provided by your ISP, following these steps:

  1. Select your mail server type in the "My incoming mail server is a _____ server" list. For your CyCom email account, choose POP3. The Post Office Protocol (POP3) server is the default option. The POP3 server holds your mail before you download it to your computer. This is the most common type of mail retrieval protocol used with Internet mail.

  2. Type your incoming mail server in the "Incoming Mail (POP3) server" box.

  3. Type the outgoing mail server in the "Outgoing mail (SMTP) server" box.
Note: Some Internet Access Providers, e.g. JUNO, EarthLink, MSN, etc., may require that you use their outgoing mail server for any email sent out over their Internet Connection services. Please check with your Access Provider to determine their requirements, and then contact us for more specific instructions.  


Configure Your Account Information

In Internet Mail Logon, configure your account information following these steps:

  1. Type your POP Account Name. This is the username for your CyCom hosting account.

  2. Type your Password. This is the password assigned to you with your CyCom hosting account.

  3. Click Next

  4. NOTE: Make sure the"Log on using Secure Password Authentication" box is checked.

Set Up Your Connection

If you have not previously been using MS Outlook to receive email via the Web, you may also need let Outlook know how you intend to connect to the Internet. Under Choose Connection Type, click to select the method you will use to send and receive mail from the following list:

Connect Using My Local Area Network (LAN)

If you are accessing the Internet through your existing network connection, click "Connect using my local area network." Your network configuration must support access to the Internet. Some networks use proxies and firewalls to control Internet access. Please see your network administrator for more details.

I Will Establish My Internet Connection Manually

If you establish your Internet connection initially using a Dial-Up Connection or third-party dialer so that you can run several Internet applications at once, click "I will establish my Internet connection manually." If you choose this technique, you must terminate the connection manually.

Connect Using My Phone Line

If you are using your phone line and modem connection to access your e-mail, click "Connect using my phone line."

If you select Connect Using My Phone Line and click Next, you can select an existing connection from the list, or you can create a new dial-up connection. If you want to use an existing connection already defined for an Internet Access Service Provider your already have an account with, click "Use an existing dial-up connection" and then click the connection in the list.

-or- If you do not currently have a Dial-Up Connection, click "Create a new dial-up connection" and follow the instructions provided by your Internet Access Service Provider for setting up your Internet access account.